> ## Documentation Index
> Fetch the complete documentation index at: https://www.plain.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# NextResponseTimeServiceLevelAgreement

> An SLA that tracks the time from each new customer message until a teammate replies. On a tier, this requires a first-response-time SLA to exist on the same tier; in an SLA policy it stands on its own.