timelineEntry

Query

query TimelineEntry($customerId: ID!, $timelineEntryId: ID!) {
  timelineEntry(customerId: $customerId, timelineEntryId: $timelineEntryId) {
    id
    customerId
    threadId
    timestamp {
      unixTimestamp
      iso8601
    }
    entry {
      __typename
      ... on NoteEntry {
        noteId
        text
        markdown
        attachments {
          __typename
        }
        isEdited
        editedAt {
          __typename
        }
      }
    }
    actor {
      __typename
      ... on UserActor {
        userId
        user {
          __typename
        }
      }
    }
  }
}

Variables

{
  "customerId": "id",
  "timelineEntryId": "id"
}

Response

{
  "data": {
    "timelineEntry": {
      "id": "id",
      "customerId": "id",
      "threadId": "id",
      "timestamp": {
        "unixTimestamp": "string",
        "iso8601": "string"
      },
      "entry": {
        "__typename": "NoteEntry",
        "noteId": "id",
        "text": "string",
        "markdown": "string",
        "attachments": [
          {
            "__typename": "Attachment"
          }
        ],
        "isEdited": true,
        "editedAt": {
          "__typename": "DateTime"
        }
      },
      "actor": {
        "__typename": "UserActor",
        "userId": "id",
        "user": {
          "__typename": "User"
        }
      }
    }
  }
}

QUERY

timelineEntry(customerId: ID!, timelineEntryId: ID!): TimelineEntry

Arguments

customerId

ID!

required

timelineEntryId

ID!

required

Returns

TimelineEntry

ID!

customerId

ID!

threadId

ID!

timestamp

DateTime!

entry

Entry!

The payload of this timeline entry. Use an inline fragment on the concrete type (e.g. NoteEntry, EmailEntry, CustomerEventEntry) to access type-specific fields.

actor

Actor!

Who this entry is attributed to, and who the customer sees it as. For a reply sent by a machine user impersonating a workspace user, this is the impersonated user.

createdBy

Actor

Whose credentials wrote this entry, which is the machine user for an impersonated reply. Null on entries created before this was recorded.

llmText

String

A plain-text rendering of this timeline entry suitable for use in LLM prompts or search indexing.

Query

query TimelineEntry($customerId: ID!, $timelineEntryId: ID!) {
  timelineEntry(customerId: $customerId, timelineEntryId: $timelineEntryId) {
    id
    customerId
    threadId
    timestamp {
      unixTimestamp
      iso8601
    }
    entry {
      __typename
      ... on NoteEntry {
        noteId
        text
        markdown
        attachments {
          __typename
        }
        isEdited
        editedAt {
          __typename
        }
      }
    }
    actor {
      __typename
      ... on UserActor {
        userId
        user {
          __typename
        }
      }
    }
  }
}

Variables

{
  "customerId": "id",
  "timelineEntryId": "id"
}

Response

{
  "data": {
    "timelineEntry": {
      "id": "id",
      "customerId": "id",
      "threadId": "id",
      "timestamp": {
        "unixTimestamp": "string",
        "iso8601": "string"
      },
      "entry": {
        "__typename": "NoteEntry",
        "noteId": "id",
        "text": "string",
        "markdown": "string",
        "attachments": [
          {
            "__typename": "Attachment"
          }
        ],
        "isEdited": true,
        "editedAt": {
          "__typename": "DateTime"
        }
      },
      "actor": {
        "__typename": "UserActor",
        "userId": "id",
        "user": {
          "__typename": "User"
        }
      }
    }
  }
}

Queries

Mutations

Types

Arguments

Returns