Types
NextResponseTimeServiceLevelAgreement
An SLA that tracks the time from each new customer message until a teammate replies. On a tier, this requires a first-response-time SLA to exist on the same tier; in an SLA policy it stands on its own.
object
NextResponseTimeServiceLevelAgreementImplements
Fields
id
ID!
nextResponseTimeMinutes
Int!
This SLA will breach if it does not receive a next response within this many minutes.
useBusinessHoursOnly
Boolean!
deprecated
Use businessHoursSchedules to see which business hours are linked to this SLA.
businessHoursSchedules
The business hours schedules this SLA is tracked against. Empty if the SLA is tracked 24/7.
threadPriorityFilter
[Int!]!
threadLabelTypeIdFilter
breachActions
[BreachAction!]!
createdAt
createdBy
updatedAt
updatedBy
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