Types
ServiceLevelAgreement
A service level agreement (SLA) attached to a tier. Every thread belonging to the tier inherits the SLA and is tracked against its time target.
interface
ServiceLevelAgreementFields
id
ID!
useBusinessHoursOnly
Boolean!
deprecated
If true, the SLA will only be tracked during your workspace's business hours. If false, the SLA will tracked 24/7. Deprecated — use businessHoursSchedules instead.
Use businessHoursSchedules to see which business hours are linked to this SLA.
businessHoursSchedules
The business hours schedules this SLA is tracked against. Empty if the SLA is tracked 24/7.
threadPriorityFilter
[Int!]!
This SLA can only be applied to a thread if it has one of these priority values.
threadLabelTypeIdFilter
This SLA can only be applied to a thread if it has one of these label types.
breachActions
[BreachAction!]!
The actions to take when the SLA is about to breach and when it breaches.
createdAt
createdBy
updatedAt
updatedBy
Possible types
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