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objectTimelineEntry

Fields

id
ID!
customerId
ID!
threadId
ID!
timestamp
DateTime!
entry
Entry!

The payload of this timeline entry. Use an inline fragment on the concrete type (e.g. NoteEntry, EmailEntry, CustomerEventEntry) to access type-specific fields.

actor
Actor!

Who this entry is attributed to, and who the customer sees it as. For a reply sent by a machine user impersonating a workspace user, this is the impersonated user.

createdBy
Actor

Whose credentials wrote this entry, which is the machine user for an impersonated reply. Null on entries created before this was recorded.

llmText
String

A plain-text rendering of this timeline entry suitable for use in LLM prompts or search indexing.