Types
FirstResponseTimeServiceLevelAgreement
An SLA that tracks the time from thread creation until a teammate sends the first reply.
object
FirstResponseTimeServiceLevelAgreementImplements
Fields
id
ID!
firstResponseTimeMinutes
Int!
This SLA will breach if it does not receive a first response within this many minutes.
useBusinessHoursOnly
Boolean!
deprecated
Use businessHoursSchedules to see which business hours are linked to this SLA.
businessHoursSchedules
The business hours schedules this SLA is tracked against. Empty if the SLA is tracked 24/7.
threadPriorityFilter
[Int!]!
threadLabelTypeIdFilter
breachActions
[BreachAction!]!
createdAt
createdBy
updatedAt
updatedBy
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